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I have returned something - how long will it take to get my money back?

Once the return arrives at our warehouse, it may take a few days for it to be posted in the system. Please note that this can take up to 14 days. Once the item is registered, you will be notified by email and the refund will be issued the same night.

The refund is not yet in my account.

We will refund you to the same payment method you used to pay. If this is no longer possible (e.g. because the card has expired or been cancelled), we will inform you by email and refund the money by bank transfer.

  • PayPal: If you paid with PayPal, the refund will be made automatically and should appear in your account within the next few hours.
  • Credit card: If you paid by credit card, it will take between 3 and 5 working days for it to appear in your account. If it's a credit card and not a debit card, you'll see the money at the end of the month along with all payments and refunds from the same month.