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Change or cancel the order


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Cancel order

We can cancel the order if the warehouse has not yet started preparing your package. Just let us know as soon as possible so we can cancel the order and give you a full refund.

  • To cancel the order, contact us please.
  • (Order >> I would like to cancel my order).

As soon as one of our agents receives your email, we will cancel your order and let you know.

If it has already been prepared, we cannot cancel the order. Simply refuse the package when the courier tries to deliver it. They will then return the order free of charge. We will inform you once we have received the returned item(s) and you will receive a refund in due course.



Change order

Unfortunately, we cannot change an order. If the warehouse has not yet started preparing your parcel, we can cancel the entire order and issue you a full refund.

  • To cancel the order, contact us please.
  • (Order >> I would like to cancel my order).

As soon as one of our agents receives your email, we will cancel your order and let you know.

If it has already been prepared, we cannot cancel the order. Simply refuse the package when the courier tries to deliver it. They will then return the order free of charge. We'll let you know when we've received the returned item(s) and you'll get a refund in due course.



Change delivery address

We can only change the address if the parcel has not yet been dispatched. Please let us know as soon as possible so we can arrange to change the address.

Once the order has been shipped, we cannot change the delivery address. If DHL cannot deliver the package, they will return the order to us and we will refund the money.

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