Right of withdrawal
You have the right to withdraw from this contract within 30 days without specifying a reason. The withdrawal period will expire after 30 days, starting from the day you, or a third party nominated by you, (excluding a consignor) receive(s) the goods.
To exercise the right of withdrawal, you must inform us (Keller Sports GmbH, Balanstr. 73/ House 24, 81541 Munich, phone: +44 (0) 20 3608 6747, fax: 089-416129299, e-mail: customerserivce @keller-sports.com) by means of an unambiguous statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form below, though this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your withdrawal statement before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the shipping costs (except the supplementary costs resulting from your choice of delivery other than the least expensive means of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out said reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. Whatever the case, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent the goods back, whichever occurs first.
You shall send back the goods or hand them over to us to:
keller-sports.de Logistic Department
c/o PVS Verlags-Service GmbH
without undue delay and no later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days period has expired. We will not cover the costs of the return, unless the goods have a proven manufacturer’s defect with regards to build, properties or functional operation, which was not caused by you.
The right withdrawal does not apply to the following contracts:
Contracts for the delivery of goods which have not been pre-assembled and have been produced according to customer specifications or the consumer’s instructions, or have been tailored for the personal requirements of the customer. Please note that the right to withdraw expires earlier with the delivery of sealed goods, which for reasons of health and hygiene are not suitable to be returned when their packaging has been removed after delivery.
Model withdrawal form
(Complete and return this form only if you want to withdraw from the contract.)
Keller Sports GmbH
Balanstr. 73 / Haus 24
I/We(*) hereby give notice that I/we(*) wish to withdraw from my/our(*) contract of purchase of the following goods (*)/ provision of the following service (*):
Ordered on (*)/ received on (*)
Customer(s) name (s)
Customer(s) signature(s) (required only if this form is delivered in paper format),
(*) Delete as appropriate.
> Printable PDF withdrawal form
Conditions for the redemption of vouchers: if an item is returned so that the overall order value consequently falls below the minimum order value required for the validity of the voucher, then the voucher code cannot be applied to the remaining items in the order.