General information about the terms of payment
At keller-sports.com various terms of payment are available:
- Credit card
- Payment in advance (bank transfer)
In addition, keller-sports.com reserves the right to limit the terms of payment by credit card, PayPal, and payment by invoice for orders of 250EUR or more and in some other cases.
In the area of "My account >> My data
", you can specifiy which method of payment you want to use as standard. Please note that when specifiying a new address, re- entering the payment data is required. This ensures that the address is changed only if you want to.
Payment by credit card
You are of course welcome to pay by credit card at keller-sports.com. To do this, select in your ordering process as "payment by credit card". We accept MasterCard and Visa. You will need your card number, the card holder's name, the expiration date, credit card company and the three-digit security code on the back of your credit card, which assures the security of your payment on the internet. After completing the ordering process, your credit card will be debited.
For each transaction a check will be made to see if the cardholder and the person placing the order are who they claim to be.
Payment in advance (bank transfer)
If you have chosen "payment in advance" as your payment method, you will automatically receive a confirmation email with all the necessary information such as bank details, bank code, beneficiary, etc. after finalizing your order at keller-sports.com.
When paying from abroad please don´t forget the IBAN and SWIFT code which are also indicated in the email. The goods will be shipped once we have received your payment. Please remember that depending on the bank, the money transfer will take 2-5 working days and thus the estimated delivery date may be possibly delayed according to this.
Keller Sports GmbH
Account No.: 0355801001
Bank code: 70080000
For international transfers:
IBAN: DE27 7008 0000 0355 8010 01
Payment via PayPal
PayPal is one of the British regulator FSA's certified companies for cash transactions over the internet. With PayPal you may open a type of online account into which you can transfer money. From this account you can quickly and securely process your payment over the internet. Once we have received your PayPal payment, we will send you your items immediately.
If you would like to pay with PayPal, but do not have an account, you can register here
. After completion of your order, you will find a link to PayPal on the acknowledgement page. To pay, please follow the link and transfer the amount through PayPal.
In addition, keller-sports.com reserves the right to limit the terms of payment to credit card and prepayment for orders of 250EUR or more in some other cases
Redeem a voucher
You can redeem a voucher on the "My Basket" page, where you view your shopping cart. There is a field for entering the voucher code. By clicking on the "redeem voucher" button, the value of the voucher will be deducted against the value of goods. Please check before completing the order that your voucher has actually been charged with the value of goods, since a subsequent redeeming of a voucher is not possible.
The required payment is not available
This can be due to several reasons:
- The order value is too high:
For orders of goods over 250EUR it could be that the following methods of payment are unfortunately not available: payment via direct debit, PayPal, or invoice. In this case, please choose the payment option "prepayment" or "credit card".
- You are ordering from outside Germany:
For orders from abroad, the following payment methods are unavailable: Invoice. In this case please use the payment option "credit card" or "Paypal transfer".
- Common causes for an error when paying by credit card:
- The credit card number or the expiration date of the card was entered incorrectly.
- There were momentary technical difficulties or connection abort during the data transfer between the banking institutions.
- The validity date of your credit card has expired.
- The credit card limit has been exceeded or has to be specially authorized by the bank for an expensive order.
Do you have any questions about the terms of payment? You can reach our telephone support by dialing +44 (0) 20 3239 6452.